Terms of service

1. Overview

This website is run by Cookie Cutter Connection, a small family business based in Florida, that designs and 3D prints cookie cutters and matching stamps. "We," "us" and "our" mean Cookie Cutter Connection. "You" means anyone who visits the site or places an order.

By using this site or buying from us, you agree to these Terms of Service and to the policies they link to: our Shipping Policy, Refund Policy and Privacy Policy. If you don't agree, please don't use the site.

Our store runs on Shopify, which provides the platform and checkout. Payments are processed by Shopify and its payment partners; we never see or store your full card number.

2. Orders, pricing and payment

  • All prices are in U.S. dollars. Sales tax is added at checkout where required.
  • Shipping is calculated at checkout by weight and destination, as described in our Shipping Policy.
  • Your order is confirmed when you receive our order confirmation email. We may cancel and fully refund an order if a product was listed at the wrong price, if we can't make it, or if the order looks fraudulent.
  • We may change prices, designs or availability at any time. Changes never affect an order that's already confirmed.
  • We try to describe and photograph every product accurately, but colors and details can look slightly different on different screens.

3. Our products and how to use them

  • Made to order. Every cutter and stamp is 3D printed in-house after you order. Small print lines are normal and are not a defect.
  • Material. Our products are printed in PLA plastic. They are meant for cutting and stamping dough, fondant, clay and similar soft materials.
  • Care. Hand wash in cool to warm soapy water. Do not put them in the dishwasher, hot water, an oven, a kiln or a microwave, or leave them in a hot car; heat can warp them. Damage from heat or misuse is not covered.
  • Food and craft use. Once a cutter has been used with polymer clay, ceramic clay or other non-food materials, keep it for crafts only and don't use it with food again.
  • Allergies. Our products are made in a home workshop. If you have serious allergy concerns, wash them before first use.
  • Small parts. Cutters and stamps are tools, not toys. Keep them away from young children.

4. Shipping, returns and refunds

  • Shipping. Processing times, rates, delivery estimates and what to do about lost or damaged packages are in our Shipping Policy.
  • Returns and refunds. How to request a return, what can be returned and how refunds are paid are in our Refund Policy.
  • Problems with your order. If something arrives broken, misprinted or wrong, email us within 30 days of delivery with your order number and a photo, and we'll replace or refund it.
  • Custom orders are made just for you and can't be returned unless they arrive damaged or don't match what we agreed.

5. Our designs and custom orders

  • Our designs. The designs, product photos, descriptions and other content on this site belong to Cookie Cutter Connection. Buying a cutter gives you the right to use it, including to make cookies, cakes or crafts that you sell. It does not give you the right to copy, scan, 3D print, resell or share our designs or files.
  • Custom orders. If you send us artwork, a logo or text for a custom design, you confirm that you own it or have permission to use it. We may decline any custom request, including ones that use trademarks, characters or other people's work.
  • Approval. For custom orders, we'll confirm the design with you before printing. Once you approve it, we'll make it as approved.

6. Using the site

  • You agree not to use the site for anything unlawful, to interfere with how it works, to scrape or copy it in bulk, or to try to get into accounts or data that aren't yours.
  • If you create an account, keep your login details private. You're responsible for orders placed from your account.
  • If you send us reviews, photos, comments or ideas, you let us use them on our site and social media to show our products. We won't share your full name or contact details without asking.
  • If you sign up for our emails, we'll send new designs and offers. You can unsubscribe at any time with the link in any email. How we handle your information is in our Privacy Policy.

7. Legal fine print

  • Disclaimer. The site and our products are provided "as is." Apart from what these terms and our policies promise, we don't make other guarantees about the site or products, to the extent the law allows.
  • Limit of liability. To the extent the law allows, our total liability for any claim about an order is limited to the amount you paid for that order. We're not responsible for indirect losses, such as lost profits or ruined baking batches.
  • Indemnity. If you break these terms or the law and someone makes a claim against us because of it, you agree to cover our reasonable costs.
  • Governing law. These terms are governed by the laws of the State of Florida and the United States.
  • If part of these terms can't be enforced, the rest still applies.
  • Changes. We may update these terms. The version posted here, with its updated date, applies to orders placed after that date.

Contact us

Cookie Cutter Connection Email: cookiecutterconnection@gmail.com