Shipping policy

Processing time
Every cutter and stamp is 3D printed to order. Most orders ship within 3 business days (Monday to Friday, excluding holidays). During busy seasons like the weeks before Christmas, please allow an extra day or two.

Shipping rates
Shipping is calculated at checkout based on your order's weight and where it's going, using live USPS rates. You'll see the exact cost before you pay.

Free shipping on orders of $35 or more to the contiguous United States (the lower 48 states), Washington DC and military APO/FPO addresses. Orders to Alaska, Hawaii, Puerto Rico and other U.S. territories pay calculated rates, since those packages cost much more to send.

Shipping method and delivery time
Orders ship with USPS Ground Advantage and usually arrive 2 to 5 business days after they ship. Alaska, Hawaii and U.S. territories can take longer. Faster USPS options may be offered at checkout. Delivery times are estimates from USPS and aren't guaranteed.

Where we ship
We currently ship to addresses in the United States and its territories, including APO/FPO addresses. We don't ship internationally.

Tracking
You'll get an email with your tracking number as soon as your order ships.

Address changes
Please double-check your shipping address at checkout. If you need to change it, email us right away. Once an order has shipped, we can't change the address.

Lost or damaged packages
If your order arrives damaged, or tracking shows no movement for 7 days, email us at cookiecutterconnection@gmail.com with your order number and a photo of any damage. We'll make it right.

Questions?
Email cookiecutterconnection@gmail.com and we'll get back to you within 1 to 2 business days.