Return Policy
Our promise
If something isn't right with your order, we'll make it right. Every cutter is made to order in our small shop, and we want you to love it.
Damaged, misprinted or wrong items
If your order arrives broken, misprinted, or isn't what you ordered, email us within 30 days of delivery at cookiecutterconnection@gmail.com with your order number and a photo. We'll send a free replacement or a full refund, including shipping. You don't need to send the item back.
Returns for any other reason
Changed your mind? You can return unused items within 30 days of delivery.
- Email us at cookiecutterconnection@gmail.com with your order number and the items you'd like to return.
- We'll reply with the return address and instructions.
- Pack the items carefully and ship them back. Return shipping is paid by you, and we recommend a tracked service, since we can't refund items that don't reach us.
Items must be unused and in the condition you received them. Please don't send items back without contacting us first.
What can't be returned
- Custom orders and personalized designs, unless they arrive damaged or don't match the design we agreed on
- Items that have been used, especially with clay or other craft materials
- Gift cards
Refunds
Once your return arrives and we've checked it, we'll email you to confirm and refund the item price to your original payment method within 5 business days. Your bank may take a few more days to show it. Original shipping costs aren't refundable unless the return is because of our mistake.
Exchanges
The quickest way to get a different design is to return the one you have and place a new order.
Questions?
Email cookiecutterconnection@gmail.com and we'll get back to you within 1 to 2 business days.