Privacy policy

This Privacy Policy explains how Cookie Cutter Connection ("we," "us") collects, uses and shares your information when you visit cookiecutterconnection.com (the "Site") or buy from us. We're a small family business, and we only collect what we need to make and ship your order.

What we collect
- Order information: your name, shipping and billing address, email address, phone number (if you give one) and what you ordered. Payments are handled by Shopify and its payment partners; we never see or store your full card number.
- Messages: anything you send us by email, chat or the contact form, such as custom-order details or photos.
- Device and browsing information: collected automatically through cookies and similar tools, such as your browser type, IP address, time zone, the pages and products you view and how you found the Site.
- Email sign-up: your email address, if you join our list.

How we use it
- To make, ship and track your order, and to send order confirmations and shipping updates
- To answer your questions and handle returns or problems with an order
- To protect against fraud and keep the Site secure
- To understand how the Site is used so we can improve it
- To send new designs and offers, only if you signed up. Every email has an unsubscribe link.

Who we share it with
We don't sell your personal information. We share it only with the services that help us run the shop:
- Shopify, which hosts the Site and checkout (see Shopify's privacy policy: https://www.shopify.com/legal/privacy)
- Payment processors, to take payment
- Shipping carriers and label services, such as USPS, to deliver your order
- Analytics and marketing tools, such as Google, to understand Site traffic and, where allowed, show relevant ads
We may also share information if the law requires it, or to protect our rights or someone's safety.

Cookies
The Site uses cookies to keep your cart working, remember your preferences and measure traffic. You can block or delete cookies in your browser settings, but parts of the Site, like the cart, may not work without them.

How long we keep it
We keep order records for as long as we need them for taxes, accounting and returns, and delete other information when we no longer need it.

Your choices and rights
You can ask to see, correct or delete the personal information we hold about you, or ask us to stop using it for marketing. Depending on where you live (for example California, Virginia or Colorado), you may have other rights under state law. Email us and we'll respond within the time the law requires. We won't treat you differently for using these rights.

Children
The Site is not meant for children under 13, and we don't knowingly collect their information.

Changes
We may update this policy. The date at the top shows when it last changed.

Contact us
Questions about your privacy? Email:  cookiecutterconnection@gmail.com